Returns / Refunds
Petra Hart is an artist and manufactures by hand.
The materials that are used are very expensive. 
An order means an order.
ART can therefore not be exchanged.

Fashion items can be exchanged, provided they are still in the packaging and are not used.
Tailored clothing and special assignments cannot be exchanged.
Petra Hart is an artist and manufactures by hand.
The silk is very expensive. An order means an order.